Absolutely no! You can freely choose the quantity you wish to buy for each product. All this will grant facilities to you because it will allow you the chance to taste more things without spending too much.
All the information we will give you in this page, as well as the one you will find in the pages about the description of transport service and methods of payment, will be binding for us. You can consider them as the conditions that will rule our dealing. You have not to fear lesser clauses.
Do I have to buy a minimum quantity for each product?
Absolutely no! You can freely choose the quantity you wish to buy for each product. All this will grant facilities to you because it will allow you the chance to taste more things without spending too much.
How can I pay the purchased product?
The most convenient and rapid method is by credit card, but we will also accept bank transfer payments.
You can find all the information in the methods of payment.
Are the orders always accepted?
An order could be refused completely or in part if it contains products that break the law of the country from which you are purchasing, or if we wont be able to satisfy the quantities indicated for particular exhaustible products that the producers couldn't supply us either.
In both these cases, you will be contacted to agree on replacing products, if any, of the same price, or you will be told the cancellation of the order.
By SDA, express courier for Italy, which can deliver in 24 hours (48 for the south and islands). By FEDEX for the rest of the world, this can reach all the Europe and a big part of extra-European countries within 24/48 hours, and the most out of the way Polynesian atoll in five days at most.
You can find all the information in the transport page.
Is it possible to cancel an order?
Sure! You have just to write to ordini@gastarea.com within 24 hours giving as Subject of the message 'Cancellation order number ...'
If you will find an error in the confirmation order mail, or if you will just change your mind, let us know immediately. If the parcel hasn't been sent yet, it will be very easy for us to cancel the order and the credit card transaction that as written in the methods of payment won't be charged until a positive control on delivery.
After 24 hours, you can however use your recess right, even if you have already received the goods.
What guarantees can I have on the purchased products?
The n. 185 Legislative Decree dated 22nd May 1999, defends the customer by forcing the mail seller to give particular guarantees. This law says that you have the right within 10 days from delivery of goods - to recede from the purchasing by sending back, at your own expenses, what you bought.
Obviously, we already give these guarantees. But, as we wanted only satisfied customers, we decided to give you more.
So, we offer you a 360-degree guarantee. If something did not satisfy your expectations, just let us know within 10 days in the way you prefer (by telephone, fax, e-mail or registered letter).
You will be refund for the goods that didn't satisfy you as soon as possible, or as you wish we will give you a credit of the same amount for future purchasing.It will be our duty to recover what you didn't like. At our own expenses, obviously.
What shall I do if the parcel is damaged?
We think we chose the best to deliver the delights you bought at your home. We packed them in the best careful way, but some accident can always occur.
Our 360-degree guarantee is also valid for damaging during the transport. We ask you just a little favour: if the parcel delivered to you is visibly damaged or it makes you think that a bottle could be broken, refuse it. You can also write "accepted with reservation" on the document you will sign to the carrier.
This will allow us to make up on the carrier and urge him to do his work always at the best.
What will you do with your customers' data?
Data you will give us, and for which we ask the permit to utilize them, are used exclusively to send you the goods you ordered by fulfilling all the formality established by the law and needed by the Banca Antoniana Popolare Veneta. That's all. We won't use them for further goals; we won't give them to others for analysis, marketing operations or something else.
In detail:
- We will use them to fulfil clearances.
- We will write your address on the carriage note that we will fill in for SDA and FEDEX.
- Only if you would ask us, we will 'write them' on our web site, covered by a Code and a Password. All this will allow you a more easy way to see how your orders are progressing and to quicken the purchasing procedure if you will decide to buy again in the future.
Anyway, according to the 675 law dated 31/12/1996, in every moment you could ask us what are the data about you we have and you could ask their correction or cancellation. Our responsible for data using is: ESANEXT srl, Via Alfieri, 21 10043 ORBASSANO (TO), Italy.